Returns & Exchanges

At HydroJug, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused gear in its original packaging. Our streamlined process ensures that getting the right style or size is as effortless as staying hydrated.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed quickly.

• 3.
  Pack Your Items

  Securely place your unused items and original tags back into the shipping box, then affix the return label to the outside of the package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of arrival at our warehouse.